www jaya9's Privacy Policy

1. Introduction and Applicability

www jaya9 places the highest importance on the privacy of its users. This Privacy Policy ("Policy") applies to the use of www jaya9's website, mobile application, and other services. It explains clearly how your personal information is collected, used, stored, and kept secure.

By using any service of www jaya9, you will be considered to have agreed to the terms of this Policy. You are requested to read this Policy carefully and in full before using the service. Related information on this subject can also be found in our Terms and Conditions, which complement this Policy.

This Policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. If you disagree with any aspect of this Policy, please refrain from using our services and contact us.

2. Types of Information Collected

www jaya9 collects only the information necessary to operate its services. The types of information collected are listed below:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address and mobile number
• Current address

2.2 Financial Information

• Mobile banking number (bKash, Nagad, Rocket)
• Transaction history — records of deposits and withdrawals
• Wallet balance information

2.3 Technical and Device Information

• IP address and device identifiers
• Browser type and version
• Operating system
• Date, time, and duration of site visits

2.4 Usage Information

• List of games played and their results
• Bonus usage history
• Pages visited on the site
• Records of contact with customer support

3. Methods of Data Collection

www jaya9 collects information through the following methods:

• Directly provided: Information you provide yourself when filling in registration forms, logging in, or making deposits or withdrawals.
• Automatic collection: Information collected automatically during site visits through cookies and similar technologies.
• Identity verification process: Information obtained from documents submitted during account verification.
• Payment processors: Relevant information received from payment processors when transactions are completed through bKash, Nagad, and Rocket.
• Customer support: Information provided when contacting us via live chat or email.

For each of these methods, you are informed before information is collected and, where applicable, your consent is obtained.

4. Purposes of Data Use

www jaya9 uses collected information only for the following purposes:

• Account management: To handle registration, login, and account security.
• Identity verification: To prevent fraud and confirm account ownership.
• Financial transactions: To process deposit and withdrawal requests and maintain accurate transaction records.
• Customer support: To resolve your questions and issues and ensure 24/7 assistance.
• Promotional communications: To inform you about bonuses, offers, and important updates (with your consent).
• Platform improvement: To improve the user experience and resolve technical issues.
• Responsible gaming policy: To identify unusual playing patterns and take necessary action.

5. Data Storage and Security

www jaya9 applies industry-standard technical and administrative measures to protect your information. The steps we follow to secure data are:

5.1 Technical Security

• All data is transmitted using SSL encryption.
• Sensitive information is stored in encrypted form on servers.
• Regular security audits are conducted.
• Firewalls and intrusion detection systems remain active at all times.

5.2 Administrative Security

• Only authorised staff may access personal information.
• Staff are trained in privacy protection.
• Every instance of data access is logged and monitored.

5.3 Retention Period

Your information is retained for as long as your account is active and for as long as necessary thereafter to meet applicable legal requirements. Financial transaction records are retained for the period required by legal obligations.

6. Sharing Data with Third Parties

www jaya9 may share your information with third parties only in the limited and specific circumstances described below:

• Payment processing: Necessary information is shared with mobile banking services such as bKash, Nagad, and Rocket to complete transactions.
• Identity verification: Information may be shared with trusted third-party verification services for account verification.
• Technical service providers: Only the information needed for their work is shared with organisations that assist in the technical operation of the site.
• Legal obligations: Information may be provided in response to a court order or a lawful request from a legal authority.
• Fraud prevention: Necessary information may be shared with relevant authorities to prevent fraud or illegal activity.

Outside the circumstances listed above, we do not share your information with any third party. Strict confidentiality agreements are maintained with all third-party providers.

7. Cookies and Tracking Technologies

Cookies and similar technologies are used on the www jaya9 website and app. These technologies help improve your experience and ensure the site functions correctly.

7.1 Types of Cookies

• Essential cookies: Required to maintain login state and ensure security.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand how the site is being used and to help improve the service.

7.2 Cookie Controls

You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some core features of the site from working correctly.

8. User Rights

As a user of www jaya9, you have the following rights regarding your own information:

• Right to access: You may request to know what information is stored about you.
• Right to correction: You may request that incorrect or outdated information be corrected.
• Right to deletion: You may request the deletion of information that is no longer necessary, beyond what is required by legal obligations.
• Right to object to processing: You may object to the use of your information for specific purposes.
• Right to portability: You may request your information in a structured, readable format.

To exercise these rights, please contact our customer support team. As part of responsible gaming, you may also request that your account be temporarily or permanently closed.

We aim to process your request as quickly as possible. In some cases, identity verification may be required.

9. Protection of Minors

All services of www jaya9 are intended only for persons aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of registration, and additional identity verification is carried out in cases of doubt. If we become aware that information has been collected from a person under the age of 21, that account will be closed immediately and the relevant information will be deleted.

10. Changes to the Policy

www jaya9 may change or update this Privacy Policy from time to time as needed. For any significant changes, we will notify you through the following methods:

• Updated policies will be published on the website's privacy policy page along with the revision date.
• For significant changes, a notification may be sent to your registered email.
• Your attention may be drawn to changes the first time you log in after they take effect.

If you continue using the site after changes have been made, it will be assumed that you have agreed to the new policy. If you have questions about any changes, please visit our FAQ section or contact us directly.

11. Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact the www jaya9 customer support team. We are able to assist in both Bengali and English.